We are Open and Here for You through COVID-19: Procedural Update and Cancellation Policy

Commitment To Clean

Your Health and Well Being are Our #1 Priority.

To ensure a SafeStay and prevent the spread of germs, we closely monitor and adhere to industry and government guidance regarding the COVID-19 virus, including information supplied by the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).  With guidance from Marriott and the American Hotel & Lodging Association (AHLA), we have implemented additional procedures for sanitation and cleaning, with an emphasis on the prevention of virus transmission. This is a summary of many initiatives rolled out in response to the COVID-19 pandemic.

Our Commitment to Cleanliness was designed to enhance safety and minimize risk for our guests, visitors and employees. It ensures the hygiene and sanitation practices of our property meet or exceed regulatory requirements and the recommendations of the CDC. This commitment also includes new cleanliness protocols that meet or exceed our already rigorous standards.

These protocols are based on the most current information available on sanitation and cleanliness for the hospitality industry, as well as other pertinent industries. As we move forward, we will continue to monitor guidelines from the CDC, WHO, AHLA, government policy and mandates, and other public health innovations to revise these procedures.

Our Commitment to Cleanliness covers all areas of Avenue of the Arts Hotel, including the lobby, restaurant, guest rooms, the pool, gym, business center, meeting and event spaces.

SafeStay Protocols

Following CDC Guidelines to minimize risk and enhance safety for hotel guests and employees, we use disinfectant products that have been pre-approved and certified by the U.S. Environmental Protection Agency (EPA) for use against emerging viruses, bacteria, and other airborne and blood-borne pathogens. We have increased our routine environmental cleaning and adhere to the recommendations set forth in the EPA Emerging Pathogen Policy regarding cleaning and disinfectants. Disinfectants are applied during cleaning of our guest suites, public spaces, meeting rooms, and other “high-touch” areas.

Covid-19 Specific Initiatives

To ensure the health and safety of our guests, we have implemented several new initiatives throughout our hotel, including the following:

  • Personal Protective Equipment (PPE). Guests are currently welcome to wear personal face masks and gloves while visiting the hotel. For added safety, masks that obscure the entire face are prohibited.  All our employees wear personal face masks.
  • Physical Distancing. Guests and employees are required to practice physical distancing by standing at least six feet away from others while standing in queues or moving around the hotel. Lobby chairs, pool chairs and other physical layouts have been arranged to ensure such appropriate distancing, complying with, or exceeding, local and state mandated occupancy limits. Some specific examples:
    • Hotel Front Desks and Concierge Desk. Front desk agents utilize every other workstation to ensure six feet of separation between employees whenever possible. For additional separation, transparent plastic barriers have been installed in many locations.
    • Guest Queuing. All areas where guests queue are marked to indicate proper distancing, including front desks and casual dining lines.
    • Restaurant and Bar. Our restaurant and bar have reduced seating to allow for appropriate distancing between every table and chair.
    • Meeting and Convention Spaces. Meeting and event rooms are arranged to allow for appropriate physical distancing between guests in all meetings and events, based on CDC and state recommendations.
    • Pools. Pool seating is configured to allow for at least six feet of separation between every family or couple.
    • Heart of House. Physical distancing protocols are used in employee back areas.

Our Public Space

Upon arrival at our hotel, you’ll be able to self park your car and enjoy complimentary hand sanitizers in the lobby and by the front desk. The frequency of cleaning and disinfecting by dedicated staff has been increased in all public spaces with an emphasis on “high-touch” surfaces including front desk counters, business center, door handles, and public restrooms. In addition, swimming pool surfaces are treated with an anti-viral/anti-bacterial treatment daily. Front-of-house restrooms are sanitized at least once an hour, which includes wiping down counters and stalls. Meeting and event spaces, restaurant and bar, each have area-specific cleaning guidelines and protocols that meet or exceed all local or national authority recommendations.

  • Hand Sanitizer. Avenue of the Arts Costa Mesa Hotel has secured and provided hand sanitizer with a minimum of 60% alcohol for use by all guests, visitors and employees. Plenty of hand sanitizing stations are readily available in high traffic areas throughout the hotel. They are located at key guest and associate contact areas such as hotel entrances, reception area, hotel lobby, restrooms, meeting and event spaces.
  • Frequent Cleaning. Our hotel maintains defined cycles for frequent cleaning and disinfecting of targeted areas throughout the day and will maintain quick response to spills, trash and other contaminating situations. End of day cleaning and disinfecting will occur, focused on high touch surfaces and areas.

Our Guest Rooms and Suites

Our already stringent cleaning and disinfecting protocols have been recently upgraded to reflect the current situation. Disinfectants (which are EPA registered for emerging viral pathogens) are used to clean guest suites, including “high-touch” items like television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, thermostats and flooring. In addition, we continue to wash all linen at a high temperature and with appropriate cleaning products in order to eliminate any possible viral and bacterial pathogens.

  • 48-Hour Vacancy Between Guest Room Stays. Besides maintaining a policy of 48-hour vacancy between guest room stays, our hotel has extensive sanitizing procedures in place for hotel rooms where guests who became ill are staying.

Meeting and Events

We believe in the power of meetings and events, and have implemented several new protocols to ensure all activities are StayClean at our hotel. Although these guidelines will continue to evolve, interim changes include the following highlights:

Meeting Set Ups & Services

  • Seating capacities and floor plans are reviewed on an event-by-event basis at this time. This will ensure compliance with physical distancing recommendations from the state and CDC, as well as Orange County Fire Department regulations. As an example, new guidelines will seat no more than six people at a 72-inch round banquet table vs the 10 in our previous guidelines.
  • Hand sanitizer dispensers will be placed at each meeting room in use.
  • New third-party vendor and contractor guidelines will require new protocols and procedures be followed.
  • Site inspections will be conducted in compliance with all established protocols.

Banquet Services

  • Banquet service standards have been revised, including operational and sanitation procedures for items like linen and silverware.
  • All food will be served individually plated.
  • Beverages (including coffee) and snack items will be provided by an attendant
  • Self-serve buffet-style banquet service has been suspended, with new menus available to showcase items currently available and additional styles of service.
  • Menu tastings will be conducted in compliance with all established protocols.

Our Associates Initiatives

To ensure the health and safety of our associates, we are requiring our associates employ hand washing, use of proper distancing, encouragement of workers to stay home when sick, proper respiratory etiquette (covering coughs and sneezes), discouragement of sharing of tools, equipment and work areas, isolation of individuals with symptoms (fever, cough, shortness of breath) of COVID-19, and heightened disinfecting procedures to be mandatory and practiced.  Specifically, we have implemented the following throughout our hotel:

  • Additional Training. All associates will receive additional training on COVID-19 safety and sanitation protocols, as well as more comprehensive training for our teams with frequent guest contact including housekeeping, food & beverage, public areas, hotel operations and security. Training includes but is not limited to:
    • Proper etiquette when coughing or sneezing is to cough or sneeze into a tissue, if possible and immediately dispose of the tissue. If not, sneeze or cough into your upper sleeve. Avoid coughing or sneezing into bare hands. Coaching will occur if violations of cough etiquette are not followed.
    • How to respond swiftly and appropriately to all presumed cases of coronavirus infection on property in accordance with local guidelines, so our employees will be ready to provide full support to our guests addressing any health concerns.
    • Associates will be directed to stay home if they are feeling sick or have any of the symptoms (fever, cough, shortness of breath) of COVID-19. Any associate reporting for work displaying symptoms consistent with COVID-19 will be isolated and sent home (if safe to do so) to seek advice from a healthcare professional. Associates showing symptoms (fever, cough, shortness of breath, fatigue) of COVID-19 during the work shift will be isolated in a location that does not put the associate in contact with other associates or guests until the associate can be sent home from the hotel (if safe to do so). Associates sent home due to evidence of symptoms or who has a direct contact with a person known to have infection of Covid-19 will be directed to seek medical attention, self-quarantine and remain home until free of symptoms or present evidence of a negative test.
  • Personal Protective Equipment (PPE). CDC guidance has encouraged the use of face coverings. N-95 N-95 type respirators, surgical masks, associate made masks or bandanas will be required as directed by State and County orders, until such time as these orders are relaxed. Appropriate PPE will be provided to and worn by all associates based on their role and responsibilities, and in adherence to state or local regulations and guidance. Gloves will be provided to associates whose responsibilities require them, including housekeeping and public area attendants in direct contact with guests. Mandatory additional training on use and disposal of all PPE will be provided.
  • Heart of House. The frequency of cleaning and disinfecting has been increased in “heart of house” back areas with an emphasis on associate dining areas, associate entrances, restrooms, offices, kitchens, service desks, and training classrooms.
  • Shared Equipment. Sharing of tools and equipment will be minimized. All engineering tools, kitchen implements and equipment and work surfaces will be properly cleaned and decontaminated prior to sharing and as soon as feasible after completion of the work shift using appropriate disinfecting solutions and wipes. Proper personal protective equipment will be worn during clean-up of tools, equipment and work surfaces.
  • Social Distancing. Proper distancing will be required by all associates working at the hotel. A minimum of six (6) feet is required between workers at all times during work hours. This includes all meetings, at lunch and breaks and even during hand washing. Job assignments will be made considering the proximity of workers and assignments will be made to different floor, rooms or work areas whenever possible. Associates will be instructed to maintain 6 feet of separation when interacting with guests for the safety of both guest and associate. Associates will be instructed to maintain the same 6-foot distance in interacting with
    security, food and beverage and gift shop outside contractors. We will verify that these vendors have fully instructed their personnel as well.